In March 14 IssueBy Derek AaronRussell County News Editor
Several Russell County banks have recently began opening their drive-thru windows on Saturday mornings to better serve their customers, according to local bank officials.
Monticello Banking Company in Middletown began Saturday drive-thru hours from 8:30 a.m. to noon on March 7, according to Anita Tucker, the bank’s president.
Tucker said that her bank recently supplied an online customer survey on the bank’s Web site and that one of the bank customers’ main wants was business hours on Saturdays. She said hers was the first bank in the county to advertise the new hours locally.
“We were responding to the requests of our customers,” she said. “We were pleasantly surprised at the turnout on our first Saturday, there was an overwhelming response with six and seven cars, at times, lined up in the drive-thru.”
Tucker, who has full managerial control at the bank, said that the idea of Saturday hours was her brainchild and that it was not a decision that came down from the bank’s main office in Monticello.
She said that the bank also has locations in Albany, Liberty, Somerset, Glasgow and Bowling Green and that not all of the locations offer Saturday hours.
At First National Bank of Russell Springs, Lesa McDonald, senior vice president and cashier, said that this will be the third Saturday the bank has utilized their drive-thru.
“Honestly, it has been kind of slow but we hope as we go along that we’ll get more and more customers,” McDonald said. “Business increased the second Saturday we were open.”
First National’s main office window is open from 8:30 a.m. to noon each Saturday, she said.
The Bank of Jamestown has opened both their main office and East 80 branch drive-thrus on Saturday mornings, according to Execustive Vice President and CEO Don Cooper.
The bank began Saturday hours on March 7 and are open from 9 a.m to noon at both locations.
“We just wanted to offer better service for our customers,” Cooper said. “With tough times, we wanted to be available and give people more opportunities to get down to the bank by opening on Saturdays.”
Cooper said that his bank, and others in the county, have discussed opening on Saturdays for several years but just now decided to go that route.
“We opened East 80 to serve the east and northeast portion of the county and the main office to serve the central and souther part of the county,” he said. He said, collectively, the bank had 20-25 customers last Saturday.
“Particularly, at our main office, we wanted to help the mayor (Brooks Bates) with some revitalization,” he said. “Everyone seems to be very appreciative of the service.”
He said there was no one incident that caused the bank to open on Saturdays, rather, he said, it was an opportunity to help loyal customers.
United Citizens Bank of Southern Kentucky, which will tentatively open their Russell Springs branch sometime in April, is also slated to have Saturday hours from 8:30 to noon, according to Sandy Corbin, a human resources and marketing representative with the bank.
However, United Citizens Bank will offer full-service banking on Saturdays when they open for business this spring, offering both drive-thru and inside banking.
“We get quite a bit of business at both our Columbia and Campbellsville branches on Saturday,” Corbin said. Corbin acknowledged that her bank’s opening may be the reason some of the other banks in the county have decided to have Saturday business hours.
“We feel like we’ve helped the community,” she said.
UCB is located on S. Hwy 127 across from the Russell County Middle School and is currently in its construction phase, according to bank officials.
Representatives with the Russell Springs branch of BB&T Banking and the Jamestown Community Trust Bank branch both said their banks were not incorporating Saturday hours into their schedule at this time but said the option of Saturday hours at those locations were something that could be visited at a later time.
There have been rumblings within the community for several years about needing banking hours on Saturday so the recent announcements by the four banks should, by all indications, ease that concern substantially.